Refund policy

You may request a return within 30 days of fulfillment. Some orders may be eligible for an exchange only. Please note, all pet accessories, international orders and items purchased at 25% off or more are final sale. 

All returned items must be sent back in the condition they were received to avoid a restocking fee. Items must be unwashed and unworn in the original packaging.

Please submit a Return Request within 30 days of fulfillment if you received a damaged item.

How to Start a Return

Initiate a return/exchange request by submitting a Return Request using our returns portal. You will need your Order Number and Shipping Zip Code to initiate a return.

You may request a free return label for store credit issued in the form of a gift card that does not expire. 

Pre-paid labels are also available for a refund to your original method of payment. A $5 label fee will be deducted from your refund.

Please note, we are not responsible for damaged or lost items if you choose to ship your returns using your own label. We recommend using a tracking or delivery confirmation.

Store credits and refunds will reflect any discounts at time of purchase, and will be issued approximately one week after the return has been received. Gift orders are eligible for a store credit in the amount paid.