Returns, Exchanges & Sale Policy

RETURN POLICY

You may request a return within 30 days of fulfillment. Some orders may only be eligible for an exchange. Please note, all pet accessories, international orders and items purchased at 25% off or more are final sale. 

All returned items must be sent back in the condition they were received to avoid a restocking fee. Items must be unwashed and unworn in the original packaging.

Please submit a Return Request within 30 days of fulfillment if you received a damaged item.

How to Start a Return

Initiate a return/exchange request by submitting a Return Request using our returns portal. You will need your Order Number and Shipping Zip Code to initiate a return.

You may request a free return label for store credit issued in the form of a gift card that does not expire. 

Pre-paid labels are also available for a refund to your original method of payment. A $5 label fee will be deducted from your refund.

Please note, we are not responsible for damaged or lost items if you choose to ship your returns using your own label. We recommend using a tracking or delivery confirmation.

Store credits and refunds will reflect any discounts at time of purchase and will be issued approximately one week after the return has been received. Gift orders are eligible for a store credit in the amount paid. 

 

SALE POLICY 

Items purchased at 25% off or more are considered final sale. If you have any questions about sizing, fit, or fabric, please contact Customer Care.

Our inventory is limited so we are unable to accommodate price adjustments.

 

PROMO CODES 

Promo codes must be applied at the time of placing the order and cannot be retroactively applied to previous orders.

Discounts/promos cannot be combined. One promo code per order.

Applying a promo code to a full-priced item won’t change its return eligibility.